Shipping policy

mySKATE charges a flat $15 postage and handling fee for standard items. Bulky items, such as sticks and wheeled bags, can be posted at an additional cost. Please contact our friendly team for a quote through a courier service.

TIMING:

Please note that mySKATE partners with trusted third-party couriers to deliver orders as efficiently as possible. Once an order has been dispatched, delivery is handled entirely by the courier service, and any delays that may occur are unfortunately outside of our control.

It is important to note, that estimated delivery dates shown at checkout are generated automatically based on standard transit times. While these estimates are usually accurate, they are not guaranteed and may be affected by factors such as, but not limited to, fuel shortages, weather, network disruptions, or high shipping volumes.

Rest assured that mySKATE staff will always do their best to ensure your order is processed and shipped promptly, but we appreciate your understanding that delivery timeframes ultimately depend on the courier.

EXTRA COVER:

mySKATE can organise 'Extra Cover,' which is Australia Post’s optional parcel protection service that covers your item for loss or damage while in transit, over and above the included compensation for certain Australia Post products.

It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.

Extra Cover is free for the first $100 of cover, then costs $2.50 for each additional $100, up to $5,000.  You must add $2.95 for Signature on Delivery if your item is valued above $500.  

If you are interested in adding extra cover to your order, please contact our friendly team on 08 9411 0311 or proshop@cockburnicearena.com.au