Refund policy

LAYBY SERVICE:

As of the 21st of February 2023, mySKATE no longer offer a layby service.  However, AfterPay is available via our website.

 

RETURNS POLICY:

Our Returns Policy is separate, and in addition to, your rights under the Australia Consumer Law, as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). We make no representation that your consumer rights are limited to the entitlements outlined below.

Under Australian Consumer Law, you are not entitled to return a product if there is no breach of consumer guarantee including change of mind, ordering the incorrect product, being aware of any fault before purchase, damaging the product by misusing it, or expected wear and tear after use.  Products with faults or defects must be returned within 14 days of purchase.  If you are purchasing as a gift we recommend a gift voucher.

Unless faulty or defective, Custom products cannot be returned.

Please note you may be responsible for covering any freight or delivery cost of the return.

 

 EXCHANGES AND REFUNDS POLICY:

As per our Returns Policy we reserve the right to decline a refund or exchange if:

  • you have a change of mind;
  • the return is made 14 days from purchase date and you haven’t already made arrangements with our staff;
  • the products are marked, damaged or show signs of wear;
  • the products are not returned in their original and undamaged box or packaging;
  • in the case of skates that have been heat moulded, blades damaged or the skates show evidence of wear;
  • if your order included a delivery charge, only the cost of the items returned will be refunded (unless the goods are not of acceptable quality pursuant to the our obligations under the Australian Consumer Law).

If the size isn’t right for a product you’ve ordered, and you’d like to exchange it for another size, please contact the friendly staff in store.  We can credit the amount paid towards a substitution.  Our team will do their utmost to ensure you are happy with a product prior to ordering.  We recommend phoning our store to check if we have other sizes in stock, if not we can order a size in for you, or offer an alternative. 

Undergarment Returns - For hygiene reasons, all sales of undergarments are final. We do not accept returns or exchanges on undergarment items unless there is a clear manufacturing defect. In such cases, we will make every effort to assist with a warranty claim through the manufacturer; however, a replacement or refund is not guaranteed.

It is up to management’s discretion if a refund will be offered.  

If you live in Perth, we recommend attending our store for skate fittings, to ensure the size works for you.  It is very difficult to purchase skates online unless you are an experienced skater and know your size and fit.

Items paid via Afterpay are not eligible for a refund or store credit.

Please contact the mySKATE team to discuss exchanges or refunds.  Please bear in mind that sometimes this involves management approval, so often cannot be completed on the spot.

PLEASE BE ADVISED THAT THE PURCHASE OF ALL SALE AND CLEARANCE ITEMS IS FINAL AND ITEMS ARE NOT RETURNABLE OR EXCHANGABLE 

 

GENERAL INFORMATION:

TIPS FOR TRYING ON YOUR SKATES

  • Stick to a carpeted area or rug when trying them on. We recommend using blade guards when trying on your skates.  If the blade is damaged we will not be able to exchange or refund this purchase
  • Skates that appear to have been worn – padding indented, blades appear used, or smelling of feet – will not be exchanged or refunded

 

SKATES – FAIR WEAR AND TEAR

Please be aware all skates through normal use will break down around the ankle area eventually. This is considered fair wear and tear and may not be covered by our Returns Policy or our Exchanges and Refunds Policy or the consumer guarantees under Australian Consumer Law.

Eventually the ankle area will lose the support needed to skate well indicating it is time to purchase new skates. If you have been fitted correctly, and purchased skates appropriate for your sport, you can reasonably expect your skates to last 9 months or longer, however this depends on foot growth, body weight, foot mechanics, style of skating, your skating level, how many times a week you skate and what elements you are practising.

For example, an athlete skating 6 times a week cannot expect to get more than 9 – 12 months out of a pair of skates. A recreational skater, skating public sessions once a week may get 5 or more years out of a pair of skates.  These time frames are estimates only and may differ depending on many factors.  Our expert staff will assess fair wear and tear on a case-by-case basis.

It is important where possible to be fitted in-store to ensure you are purchasing skates that are the correct size for you, stiff enough to support your body weight, but not too stiff (especially in the case of children).

Skates should not be purchased too big (allow just enough growing room for children), otherwise, they may prematurely break down, which may not indicate any inherent fault in the product.

The skates purchased should be the appropriate choice for the intended discipline (hockey, figure, synchro, speed, recreational) and the number of times per week you intend to skate.

HOCKEY STICKS

Please be aware hockey sticks wear down over normal use. Some break faster than others. It is important to choose a stick that is the appropriate stiffness (flex) for your size to ensure longevity. Too soft it will likely snap faster, but too stiff and the stick will not be responsive.

Sticks have a limited warranty for breakage due to manufacturing fault during normal and customary use.  Normal use does NOT include breakage due to, but not limited to, contact with other players, skates, sticks, boards, nets, use on asphalt or cement surfaces etc.

If a composite hockey stick is broken due to a manufacturing defect, within 14 days of purchase, it may be eligible for replacement.  Any faults will be assessed by the Australian Bauer distributor.  mySKATE as the retailer will liaise with the distributor on your behalf.  As a customer, you cannot contact the distributor directly.

By nature, ice hockey is a contact sport and as such, it can incur damage to equipment - especially sticks.

Proof of purchase is required and the serial number sticker must be intact.

There is no warranty for wood or foam core sticks or replacement blades. 

Please contact a sales person at mySKATE if you have any concerns regarding your stick purchase.

 

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