Returning your goods to mySKATE
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Returns

So how do I return my order?

  1. Make sure you qualify for our 14 Day Returns Policy
  2. Initiate your return request – contact our Customer Service Team via email at proshop@cockburnicearena.com.au or phone 9411 0311. The team will talk through your issue so it can be resolved in a timely manner.
  3. Fill in our online returns form below
  4. Pack the items you want to return in the original packaging or branded skate box and place into a sealed postage bag. Address the package.Return items to: mySKATE online returns, Cockburn Ice Arena, 401 Progress Drive, Bibra Lake WA 6163
  5. Post it back to us
    • Take the parcel to your local post office.
    • You will need to cover the cost of your return postage.
    • We strongly recommend you register the return. We do not accept responsibility for items lost in the mail. If items do not arrive to us and you cannot provide a tracking number we will not be able to refund or exchange your item.

Online returns form

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